Terms of Service
All There is to Know
Sydney’s Flowers can be contacted across social media platforms such as Instagram and Facebook, email and phone for contact options please see the contact page of our website.
By using www.sydneysflowersheathcote.com you are abiding to the terms, conditions, disclaimers and limitations of liability.
By completing an order with www.sydneysflowersheathcote.com you are acknowledging that you have read and accepting the terms of service as written below.
Sydney’s flowers reserves the right to adjust these Terms and conditions at any time and without notice.
Flowers purchased from Sydney’s Flowers have an expected vase life of 3-7days. However flowers are subject to last proficiently if given the correct care. If you accurate information on the care of your flowers please email Sydney’s Flowers for a care fact sheet.
Substitutions and Changes
Every effort will be made to secure the flowers requested, however due to the nature of the product; substitutions are sometimes necessary. Substitutions will be made with a similar product of good quality and costs as is available.
If an item is unavailable we will substitute it with another item of similar design, colour, quality and price at our discretion.
If you are unhappy with a substitution please contact Sydney’s Flowers within 12 hours of delivery being completed to discuss.
Delivery is made to the address specified on the order form. Alternative addresses or additional deliveries other than those specified may incur a flat rate delivery fee of $10.
In the event of bad weather or unsafe circumstance that may prevent the delivery from being completed, the receiver and sender will be notified with an alternative collection/delivery process.
Payments and Refunds
Sydney’s Flowers to the world accepts payment via Paypal or Credit/debit transactions.
Refunds are NOT given for change of mind, life span of flowers or matters relating to incorrect recipient information, unless otherwise agreed to by Sydney’s Flowers.
Orders can be cancelled prior to 24 hours of the delivery date and receive a full refund, however if cancellation is within the 24 hour period, sender will receive only a 50% refund.
Refunds will be processed via the same transaction order was completed on. If this presents an issue please contact us to discuss alternatives.
Time Requests: If you need the flowers to arrive at a certain time please let us know in the comments section of your order. If for whatever reason the delivery cannot be completed within the time frame given the sender will be notified as soon as possible. It is the sender’s responsibility to ensure the recipient is at the specified location during that time, such as place of work or hospitals.
Recipient not Home: If the recipient of the item/s are not home, the flowers will be left in a safe location in a temporary water source where safe to do so. In the case that is not safe to leave the flowers, the recipient will be called to discuss a time they can collect them from the shop or an alternative address within reasonable distance to the home/shop address.
NOTE: If you do NOT want the flowers to be left at the door please specify alternative delivery process in the comments section of your order.
Incorrect Recipient Information: It is the responsibility of the sender to ensure the contact and delivery details of the recipient are correct. If details are found to be incorrect and affect the delivery of the item/s the sender will be contacted and a re-delivery will be made at a flat rate redelivery fee of $10. This also applies to recipient no longer at the address at time of delivery such as work, hospital or home.
Secured and limited access Apartments, Units and Properties: Items being delivered to recipients in secured and limited access properties will need to be home to receive the items. If the recipient is not at home at time of delivery, the sender and recipient will be contacted to arrange appropriate delivery. If a re-delivery is needed a flat-rate $10 re-delivery fee will be due.